Frequently Asked Questions

What if I don’t like the theme I choose? Can I change my mind?

The theme you select is a “skin” that provides color and formatting for your site. We will help you apply a new theme as many times as you like for FREE within 30 days of purchasing your site. We will ask you to pay for the second and following themes you try. Themes usually cost $50 to $90.

Will I be able to edit the site myself? Is it easy to use?

Easily. If you can use a word processor like Microsoft Word then your training is nearly over. See how easy this is here.

How will I know when my site is ready?

You will receive an email from us informing you that the site has been built and giving you your login information. In addition, the email will contain links to training materials that will help you get started loading your content.

Can I speak with someone before I purchase?

Of course. Everything you need is on our Contact page.

What am I actually buying?

A good-looking website ready for you to enter new content and the ongoing support to ensure your success.  Your site will run WordPress — very popular open source software that has a huge development community behind it.

How much do you charge?

Our website service packages begin at $39/month and depend on what your needs are. If customization or programming is required, we will discuss that in advance and it will be charged separately as a one-time fee on top of the subscription.  Click here to see our service packages.

What about all those “free” websites?

Remember the spiel about no free lunch?  Freebie website builders have a very limited set of functions to tease you with before asking you for a “premium” upgrade, or they are going to show ads on your site.  For the true do-it-yourselfer we have collected some free website builders.  

Will you put ads on my site?

Not a chance.

Can I move my site later?

Yes, but you won’t have to. This is a worry that renters have about getting locked into something proprietary. When we build your website using popular mainstream tools like WordPress, you can edit it and enhance it yourself.  Plus we are here to help you if you forget how.

Will you be there to support me after I make a purchase?

Now you’re talking like an informed buyer! We provide unlimited online support for your site. We also list our phone number for direct help.

What if I want a style that you don’t carry?

For customers who make a purchase, we are happy to share many places to acquire new styles. There are thousands of styles available for your site.

What is the technology behind my new web site?

We will make a website for you built on the popular open source platform called WordPress. Used by millions of users worldwide, there is a huge developer community behind it who are constantly creating really nice add-ons that you can use. Many of them are free. Here are some sample plugins to enhance your site.

Wait a minute… aren’t open source products free?

Yes, open source tools are released under a license that allows for free distribution — if you know how to use them. We don’t charge you for the  products themselves. What you pay us for is skilled labor to assemble your site, eliminate technical headaches, and provide ongoing support.

Why not use the free website from my hosting company?

If you want a few pages of fairly simple stuff, and you don’t mind being locked into their proprietary technology, that’s not a bad move. Many people find that the “easy to use” teaser is just that — a tease. For the true do-it-yourselfer we have collected some free website builders.  

Can I cancel my service and keep my website?

You can cancel any time. If you have paid for at least 3 months of service, we’ll help you transition your site to a new hosting company. If your account is less than 3 months old, we will charge a $100 transfer fee to help you relocate your site.

Why do I need a Linux hosting account?

We have an aversion to crashing. WordPress will run on Windows servers, but it is much more stable on Linux. We like things to be stable. It helps us sleep better. We think you will like that too.

What if I have a Windows hosting account?

We’ll send flowers. You can do one of two things but both require that you buy a Linux hosting account. Option A is to use a different domain name (address) for the new Linux-based site and ignore the old domain name (leave it where it is).

Option B is to either “forward” or “point” (these are different) your existing domain name to the new Linux account. We can help you with this, of course, and if you want to understand the details before you buy, just drop us a note on our Contact page.

If you didn’t find the answer to your question here, please ask!